Emergency Police Dispatcher - Critical Communications

Regional 911 Intake Solutions; Plainfield (MA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plans

Paid leave

Employee assistance resources

Continuing education

Job summary

Regional 911 Intake Solutions is seeking Police Dispatchers for Plainfield, MA. The role involves taking emergency and nonemergency calls, coordinating with officers, and maintaining accurate incident records.

The position requires a high school diploma or equivalent; some roles may need prior dispatch experience or certifications. Training is provided where needed, with potential overtime and rotating shifts.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Entry-level vacancies may provide training.
• Experienced classifications may require prior police dispatch work and applicable certifications.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and reported hazards.
• Assign calls to available officers according to priority and agency procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and potential safety concerns.
• Conduct authorized records inquiries after completing required training.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Skills

Typing

Radio communication

Multitasking

Education

High school diploma

Police dispatch certification

Job description

Regional 911 Intake Solutions is seeking Police Dispatchers for Plainfield, MA. The role involves taking emergency and nonemergency calls, coordinating with officers, and maintaining accurate incident records.

The position requires a high school diploma or equivalent; some roles may need prior dispatch experience or certifications. Training is provided where needed, with potential overtime and rotating shifts.