Police Dispatcher - 24/7 Emergency Communications

Regional 911 Intake Solutions; Greenfield (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plans

Paid leave

Job summary

Regional 911 Intake Solutions in Greenfield, MA invites Police Dispatchers to join a team that handles emergency and nonemergency requests, documents incidents, and coordinates with officers via radio communications.

The role requires typing accuracy, clear radio communication, and ability to learn jurisdictional geography; background checks and readiness for security screenings may apply. Training is often provided for entry-level positions.

Qualifications

• High school diploma or recognized equivalent is commonly required; training may be provided for entry-level vacancies.
• Typing accuracy, clear spoken communication by radio, and ability to learn jurisdictional geography are important.
• Access to criminal justice information systems may require additional screening and security training.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Greenfield, MA invites Police Dispatchers to join a team that handles emergency and nonemergency requests, documents incidents, and coordinates with officers via radio communications.

The role requires typing accuracy, clear radio communication, and ability to learn jurisdictional geography; background checks and readiness for security screenings may apply. Training is often provided for entry-level positions.