Emergency Police Dispatcher — Critical 24/7 Communications

Regional 911 Intake Solutions; Southbridge (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions is seeking Police Dispatchers in Southbridge, MA to support law enforcement by handling calls, coordinating radio communications, and performing records-system duties. The role may require night shifts, weekends, holidays, and overtime depending on staffing.

A high school diploma is commonly required; candidates should type accurately, understand spoken information, and learn jurisdiction geography.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Candidates should type accurately, understand spoken information, communicate clearly by radio.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Education

High School Diploma

Job description

Regional 911 Intake Solutions is seeking Police Dispatchers in Southbridge, MA to support law enforcement by handling calls, coordinating radio communications, and performing records-system duties. The role may require night shifts, weekends, holidays, and overtime depending on staffing.

A high school diploma is commonly required; candidates should type accurately, understand spoken information, and learn jurisdiction geography.