Emergency Medical Services Dispatcher

Global Medical Response; Stone Mountain (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Global Medical Response is seeking a dedicated EMS Dispatcher to join our Dekalb County, Georgia team for the full-time night shift (6PM-6AM). You will respond to emergency and non-emergency calls, coordinate ambulance transportation and ensure clear, accurate communication with providers and facilities.

The role requires a high school diploma or GED, some dispatch or customer service experience, and an EMD certification.

Qualifications

• High school diploma or GED required.
• EMD Certification required or preferred.
• Some work experience in dispatch or customer service is desirable.

Responsibilities

• Monitor and respond to calls and emails using the designated system to deliver quality customer support to providers, facilities and members.
• Schedule, assign, review and route transportation requests.
• Document communications per protocols and escalate issues when needed.
• Communicate trip data including confirmations, routing time, issues and performance.
• Collaborate professionally with allied health and public safety personnel and fellow team members.
• Demonstrate strong organizational, multitasking and time-management skills.

Education

High school diploma or GED

EMD Certification

Some work experience in dispatch or customer service

Job description

Check out our careers site benefits page to learn more about our benefit options.

IMMEDIATE HIRING! FULL-TIME Opportunity

EMS Dispatcher - 610

Shift: 6PM-6AM

• California Rotation**

Dekalb County, Georgia

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escalat
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

MinimumRequired Qualifications

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service
• EMD Certification

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.