Dispatch Associate - Located in Stone Mountain, GA

American Medical Response; Stone Mountain (GA); On-site; USD 38,000 - 50,000; Full time

Job summary

American Medical Response is seeking a full-time Dispatcher for the Dekalb County, Georgia area. The role handles emergency and non-emergency ambulance and transportation requests, routes and coordinates with providers and facilities.

The dispatcher communicates clearly to ensure quality patient care and expedites transportation as needed. Responsibilities include monitoring calls and emails, scheduling, documenting communications, and collaborating with public safety personnel.

Qualifications

• High school diploma or GED required.
• Some work experience, preferably in dispatch or routing calls in customer service.
• EMD Certification required.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and upscale issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Skills

Customer service

Multitasking

Time management

Education

High school diploma or GED

Job description

FULL-TIME Opportunity

Dispatcher - 610

Shift: 6PM-6AM

Dekalb County, Georgia

We’re hiring

Located in Stone Mountain, GA

More Information About This Job:

IMMEDIATE HIRING!

Dispatch

FULL-TIME Opportunity

Dispatcher - 610

Shift: 6PM-6AM

Dekalb County, Georgia

We’re hiring

Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and upscale issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

MinimumRequired Qualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service
• EMD Certification

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job:

Check out our careers site benefits page to learn more about our benefit options.