Emergency Medical Dispatcher — Vital 911 Communications

911 Emergency Communications; Jamaica (IA); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls from Jamaica, IA. The role focuses on gathering patient information, establishing priorities, and supporting coordination of emergency resources.

Overtime and night/weekend shifts may be required depending on the assignment. Applicants should have a high school diploma and may need CPR certification; EMT/paramedic credentials are not universal requirements.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required; EMT/paramedic credentials not universal.
• Applicants may be recruited for sponsored training or required to obtain certification before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls from Jamaica, IA. The role focuses on gathering patient information, establishing priorities, and supporting coordination of emergency resources.

Overtime and night/weekend shifts may be required depending on the assignment. Applicants should have a high school diploma and may need CPR certification; EMT/paramedic credentials are not universal requirements.