Emergency Medical Dispatcher — Urgent Response Hub

County Emergency Communications; Ephrata (Lancaster County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Shift premiums

Job summary

County Emergency Communications in Ephrata, PA seeks an Emergency Medical Dispatcher to support urgent medical calls and coordinate resources. The role involves gathering incident data, confirming locations, and applying approved protocols to prioritize responses.

duties include providing pre-arrival instructions when needed, maintaining documentation, and participating in quality reviews. Expected shifts may include overnights, weekends, and overtime as required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMT or paramedic credentials may be required depending on vacancy.
• CPR certification may be required; consult the vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Ephrata, PA seeks an Emergency Medical Dispatcher to support urgent medical calls and coordinate resources. The role involves gathering incident data, confirming locations, and applying approved protocols to prioritize responses.

duties include providing pre-arrival instructions when needed, maintaining documentation, and participating in quality reviews. Expected shifts may include overnights, weekends, and overtime as required.