Emergency Medical Dispatcher - Urgent EMS Coordination

911 Emergency Communications; North Carolina; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Black Creek, NC seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires following approved medical dispatch protocols and maintaining certifications as required by the employer.

Dispatchers may work extended shifts and be subject to overtime as part of continuous emergency operations. Training and certification considerations will align with vacancy requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Black Creek, NC seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires following approved medical dispatch protocols and maintaining certifications as required by the employer.

Dispatchers may work extended shifts and be subject to overtime as part of continuous emergency operations. Training and certification considerations will align with vacancy requirements.