Emergency Medical Dispatcher — 24/7 Critical Calls

911 Emergency Communications; Blacksburg (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Blacksburg, VA seeks an Emergency Medical Dispatcher to handle emergency calls, verify locations, and coordinate ambulance resources. The role follows approved medical dispatch protocols and may involve overtime with rotating schedules.

Responsibilities include gathering patient data, determining priorities, and providing protocol-based guidance to responders. Candidates may need CPR certification and EMD training; scheduling and background checks apply.

Qualifications

• High school diploma or equivalent required.
• EMD certification may be required or sponsored training available.
• CPR certification may be required or preferred.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using approved medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Multitasking

Calm under pressure

Education

High school diploma or equivalent

EMD certification (preferred)

CPR certification

Job description

911 Emergency Communications in Blacksburg, VA seeks an Emergency Medical Dispatcher to handle emergency calls, verify locations, and coordinate ambulance resources. The role follows approved medical dispatch protocols and may involve overtime with rotating schedules.

Responsibilities include gathering patient data, determining priorities, and providing protocol-based guidance to responders. Candidates may need CPR certification and EMD training; scheduling and background checks apply.