Emergency Medical Dispatcher — Urgent Call Center Specialist

County Emergency Communications; Abernant (AL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Abernant, Alabama is seeking Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident information, establish response priorities, and coordinate resources under agency protocols.

Duties include receiving calls, confirming location and callback details, asking approved questions, selecting response priorities, dispatching ambulances, and relaying critical information to responders.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification or equivalent required.
• CPR certification may be required; EMT/paramedic credentials are not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials not universal

Job description

County Emergency Communications in Abernant, Alabama is seeking Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident information, establish response priorities, and coordinate resources under agency protocols.

Duties include receiving calls, confirming location and callback details, asking approved questions, selecting response priorities, dispatching ambulances, and relaying critical information to responders.