Emergency Medical Dispatcher - 24/7 Call Center Ops

County Emergency Communications; Cullman (AL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers for Cullman, AL. The role involves receiving calls for medical emergencies, confirming details, and coordinating response priorities using approved protocols.

Responsibilities include dispatching ambulance resources, giving instructions, and documenting calls. A high school diploma or equivalent is standard; CPR certification may be required, with EMT/paramedic credentials not universally required.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required; EMT/paramedic credentials are not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

High listening skills

Clear communication

Education

High school diploma or equivalent

CPR certification

Job description

County Emergency Communications seeks Emergency Medical Dispatchers for Cullman, AL. The role involves receiving calls for medical emergencies, confirming details, and coordinating response priorities using approved protocols.

Responsibilities include dispatching ambulance resources, giving instructions, and documenting calls. A high school diploma or equivalent is standard; CPR certification may be required, with EMT/paramedic credentials not universally required.