Emergency Medical Dispatcher:Urgent Call Center Coordinator

County Emergency Communications; North Richland Hills (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Richland, TX seeks an Emergency Medical Dispatcher to support urgent medical responses. You will gather patient and incident data, establish priorities, and coordinate resources under agency-approved protocols.

Responsibilities include receiving medical calls, confirming locations, and providing protocol-based instructions while involving responders and maintaining patient information with strict confidentiality.

Qualifications

• High school diploma or equivalent.
• Emergency Medical Dispatcher certification required or preferred.
• CPR certification may be required; EMT/paramedic credentials not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details for responders.
• Ask approved questions about patient condition to determine dispatch priority.
• Dispatch or coordinate ambulance resources according to protocol.

Skills

Communication

Multitasking

Calm under pressure

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Richland, TX seeks an Emergency Medical Dispatcher to support urgent medical responses. You will gather patient and incident data, establish priorities, and coordinate resources under agency-approved protocols.

Responsibilities include receiving medical calls, confirming locations, and providing protocol-based instructions while involving responders and maintaining patient information with strict confidentiality.