EMS Emergency Medical Dispatcher — Life-Saving Coordination

911 Emergency Communications; North Richland Hills (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Richland Hills, TX is seeking Emergency Medical Dispatchers to join a team coordinating urgent medical responses. The role involves receiving calls, gathering patient information, and prioritizing responses using an agency-approved system, with potential overnight shifts and overtime as needed.

Applicants typically need a high school diploma or equivalent; CPR certification is common, and EMT/paramedic credentials are not universally required.

Qualifications

• A high school diploma or recognized equivalent is required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Richland Hills, TX is seeking Emergency Medical Dispatchers to join a team coordinating urgent medical responses. The role involves receiving calls, gathering patient information, and prioritizing responses using an agency-approved system, with potential overnight shifts and overtime as needed.

Applicants typically need a high school diploma or equivalent; CPR certification is common, and EMT/paramedic credentials are not universally required.