Rapid-Response Medical Dispatcher (EMS Dispatch)

Emergency Telecommunicator Services; Richland (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Richland, WA. You will handle calls, verify locations, ask essential questions, and determine response priorities using approved dispatch protocols to coordinate emergency resources.

Ideal candidates hold a high school diploma (or equivalent) with EMT/paramedic credentials not universally required. CPR and relevant training may be required; background checks and protocol adherence are essential.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Richland, WA. You will handle calls, verify locations, ask essential questions, and determine response priorities using approved dispatch protocols to coordinate emergency resources.

Ideal candidates hold a high school diploma (or equivalent) with EMT/paramedic credentials not universally required. CPR and relevant training may be required; background checks and protocol adherence are essential.