Emergency Medical Dispatcher: Save Lives from the Console

911 Emergency Communications; Hampden (ME); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Job summary

911 Emergency Communications in Hampden, ME seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and access details, and assign appropriate ambulance resources. This role requires following approved medical dispatch protocols and staying within current qualifications.

Responsibilities include processing calls, providing protocol-based guidance, and coordinating responders while complying with supervision and quality-control procedures.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Strong communication

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Tools

Dispatch system

Job description

911 Emergency Communications in Hampden, ME seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and access details, and assign appropriate ambulance resources. This role requires following approved medical dispatch protocols and staying within current qualifications.

Responsibilities include processing calls, providing protocol-based guidance, and coordinating responders while complying with supervision and quality-control procedures.