Emergency Medical Dispatcher: Rapid Response & Coordination

County Emergency Communications; Balch Springs (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Balch Springs, TX seeks Emergency Medical Dispatchers to join their operations. You will receive calls about illness, injury, and medical emergencies, verify location and contact details, and ask essential questions to assess urgency and assign proper response priorities.

Role may involve extended console work, overnight shifts, weekends, and adherence to approved medical dispatch protocols.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification and additional coursework may be required; consult vacancy for exact qualifications.
• EMT or paramedic credentials are not universal requirements; check the vacancy for accepted providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification may be required

EMT or paramedic credentials not universal

Job description

County Emergency Communications in Balch Springs, TX seeks Emergency Medical Dispatchers to join their operations. You will receive calls about illness, injury, and medical emergencies, verify location and contact details, and ask essential questions to assess urgency and assign proper response priorities.

Role may involve extended console work, overnight shifts, weekends, and adherence to approved medical dispatch protocols.