EMS Dispatcher — Coordinate Life-Saving Emergency Calls

911 Emergency Communications; Jackson (MN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Continuing education

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers to help people requesting urgent medical assistance. They gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources, following approved protocols.

Responsibilities include receiving calls, confirming location, asking questions, determining priority, dispatching resources, providing protocol-based instructions, and documenting call processing, with the

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch ambulance resources when assigned and provide protocol-based instructions.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Decision making

Data entry

Dispatch protocols

Education

HS Diploma

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers to help people requesting urgent medical assistance. They gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources, following approved protocols.

Responsibilities include receiving calls, confirming location, asking questions, determining priority, dispatching resources, providing protocol-based instructions, and documenting call processing, with the