Emergency Medical Dispatcher — Life-Saving Coordination

911 Emergency Communications; Saint Albans (ME); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Saint Albans, ME is seeking Emergency Medical Dispatchers to support urgent medical assistance by gathering patient information, establishing response priorities, and coordinating EMS resources. The role may include overnight shifts, weekends, and overtime as part of continuous operations.

Qualifications include a high school diploma or equivalent, with EMS dispatcher certification preferred.

Qualifications

• A high school diploma or recognized equivalent is commonly required or preferred.
• Licensing or certification in Emergency Medical Dispatcher may be required or sponsored by the employer.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

Job description

911 Emergency Communications in Saint Albans, ME is seeking Emergency Medical Dispatchers to support urgent medical assistance by gathering patient information, establishing response priorities, and coordinating EMS resources. The role may include overnight shifts, weekends, and overtime as part of continuous operations.

Qualifications include a high school diploma or equivalent, with EMS dispatcher certification preferred.