Emergency Medical Dispatcher — 24/7 Critical Call Center

Emergency Telecommunicator Services; Mathias (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Mathias, WV seeks an Emergency Medical Dispatcher to coordinate urgent medical responses and guide responders with protocol-based instructions. The role emphasizes accurate data collection, priority assessment, and timely communication with field teams.

Applicants typically hold a high school diploma, may need EMD and CPR certifications, and could participate in sponsored training.

Qualifications

• High school diploma or equivalent commonly required.
• EMD certification may be required before appointment.
• CPR certification and related coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification (EMD)

CPR certification

Job description

Emergency Telecommunicator Services in Mathias, WV seeks an Emergency Medical Dispatcher to coordinate urgent medical responses and guide responders with protocol-based instructions. The role emphasizes accurate data collection, priority assessment, and timely communication with field teams.

Applicants typically hold a high school diploma, may need EMD and CPR certifications, and could participate in sponsored training.