Emergency Medical Dispatcher — Life-Saving Call Center Pro

911 Emergency Communications; Parkman Township (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Parkman, OH seeks an Emergency Medical Dispatcher to support urgent medical calls by gathering incident details, confirming locations, and prioritizing responses using approved protocols.

CPR certification and sponsored dispatcher training may be required; a high school diploma or equivalent is commonly required. Shifts may include overnights, weekends, and overtime per assignment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Parkman, OH seeks an Emergency Medical Dispatcher to support urgent medical calls by gathering incident details, confirming locations, and prioritizing responses using approved protocols.

CPR certification and sponsored dispatcher training may be required; a high school diploma or equivalent is commonly required. Shifts may include overnights, weekends, and overtime per assignment.