Emergency Medical Dispatcher — Life-Saving Call Center Pro

County Emergency Communications; Highland Beach (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

County Emergency Communications in Highland Beach, FL is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and details, and determine response priorities under approved protocols.

The role involves dispatching resources, issuing protocol-based instructions, relaying information to responders, and documenting call processing while supporting quality-review processes.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

CPR certification

Emergency medical dispatcher knowledge

Education

High school diploma or equivalent

Job description

County Emergency Communications in Highland Beach, FL is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and details, and determine response priorities under approved protocols.

The role involves dispatching resources, issuing protocol-based instructions, relaying information to responders, and documenting call processing while supporting quality-review processes.