Emergency Medical Dispatcher — Life-Saving Call Center Coordination

County Emergency Communications; Glen Rock (York County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Paid leave

Retirement benefits

Continuing education

Job summary

County Emergency Communications in Rock Glen, PA seeks Emergency Medical Dispatchers to handle urgent medical calls, collect locations and details, and issue protocol-based instructions. Staff may work overnight shifts and rotating schedules as part of continuous EMS operations.

Responsibilities include assessing emergencies, coordinating with responders, and maintaining accurate call documentation. Prior qualifications include a high school diploma and CPR certification with possible

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

County Emergency Communications in Rock Glen, PA seeks Emergency Medical Dispatchers to handle urgent medical calls, collect locations and details, and issue protocol-based instructions. Staff may work overnight shifts and rotating schedules as part of continuous EMS operations.

Responsibilities include assessing emergencies, coordinating with responders, and maintaining accurate call documentation. Prior qualifications include a high school diploma and CPR certification with possible