EMS Dispatcher — Life-Saving Call Center Specialist

County Emergency Communications; Kenyon (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Kenyon, MN is seeking Emergency Medical Dispatchers to support urgent medical responses. This role involves handling calls, confirming locations, and coordinating ambulance resources according to approved protocols.

Depending on training and certification, you may provide pre-arrival instructions and work with a team to ensure timely and accurate information flow, while complying with medical oversight and privacy standards.

Qualifications

• High school diploma or equivalent.
• Emergency Medical Dispatcher certification may be required.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call handling

Location confirmation

Patient questioning

Priority determination

Resource coordination

Protocol-based instructions

Documentation

Attention to detail

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Tools

Dispatch system

Job description

County Emergency Communications in Kenyon, MN is seeking Emergency Medical Dispatchers to support urgent medical responses. This role involves handling calls, confirming locations, and coordinating ambulance resources according to approved protocols.

Depending on training and certification, you may provide pre-arrival instructions and work with a team to ensure timely and accurate information flow, while complying with medical oversight and privacy standards.