Emergency Medical Dispatcher - Life-Saving 911 Console Role

County Emergency Communications; Carpentersville (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

County Emergency Communications in Carpentersville, IL is seeking an Emergency Medical Dispatcher to handle urgent medical calls, gather critical details, and coordinate EMS resources. The role requires following approved protocols and maintaining certifications.

Ideal candidates will have a high school diploma or equivalent, CPR certification, and EMS dispatcher credentials where required, with flexibility for overnight or weekend shifts in a continuous operations environment.

Qualifications

• Must have high school diploma or equivalent.
• CPR certification may be required.
• Emergency Medical Dispatcher certification may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications in Carpentersville, IL is seeking an Emergency Medical Dispatcher to handle urgent medical calls, gather critical details, and coordinate EMS resources. The role requires following approved protocols and maintaining certifications.

Ideal candidates will have a high school diploma or equivalent, CPR certification, and EMS dispatcher credentials where required, with flexibility for overnight or weekend shifts in a continuous operations environment.