Emergency Medical Dispatcher: 24/7 Care Coordination

County Emergency Communications; Carol Stream (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Carol Stream, IL seeks an Emergency Medical Dispatcher to receive and triage urgent medical calls, verify locations, and coordinate EMS responses. You will follow approved dispatch protocols, provide essential instructions to callers, and relay critical information to responders.

This role may require CPR certification and Emergency Medical Dispatcher training, with potential for rotating shifts and overtime as needed to support continuous EMS operations.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification preferred or required by vacancy.
• CPR certification often required or preferred.

Responsibilities

• Receive calls involving illness, injury, or medical emergencies.
• Confirm patient location, callback number and access details.
• Ask approved questions about patient condition and dispatch protocol.
• Determine response priority and coordinate ambulance resources as assigned.
• Provide protocol-based instructions and relay information to responders.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Calm under pressure

Clear communication

Multitasking

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Carol Stream, IL seeks an Emergency Medical Dispatcher to receive and triage urgent medical calls, verify locations, and coordinate EMS responses. You will follow approved dispatch protocols, provide essential instructions to callers, and relay critical information to responders.

This role may require CPR certification and Emergency Medical Dispatcher training, with potential for rotating shifts and overtime as needed to support continuous EMS operations.