Emergency Medical Dispatcher - High-Impact 24/7 Ops

911 Emergency Communications; Edgemont Park (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Edgemont is seeking Emergency Medical Dispatchers to handle urgent calls and coordinate ambulance resources. You will verify patient location, gather details, and apply approved protocols to guide responders.

This role involves shift work and potential overtime in a high-stakes environment. The role emphasizes staying calm, communicating effectively, and following medical dispatch protocols under oversight.

Qualifications

• High school diploma or equivalent is commonly required.
• EMD certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

High school diploma

EMD certification

Communication skills

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Edgemont is seeking Emergency Medical Dispatchers to handle urgent calls and coordinate ambulance resources. You will verify patient location, gather details, and apply approved protocols to guide responders.

This role involves shift work and potential overtime in a high-stakes environment. The role emphasizes staying calm, communicating effectively, and following medical dispatch protocols under oversight.