Emergency Medical Dispatcher - Critical Dispatch & EMS Support

County Emergency Communications; Malta Township (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Malta, IL seeks Emergency Medical Dispatchers to handle incoming calls, verify locations, assign priorities, and coordinate ambulance resources.

Role may require CPR certification; training may be sponsored; specifics vary by vacancy. The environment may include overnight shifts and overtime.

Applicants should meet basic education requirements and be able to work with approved protocols.

Qualifications

• High school diploma or recognized equivalent is required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; verify vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Active listening

Data entry

Communication

Questioning

Coordination

Education

High school diploma or equivalent

Job description

County Emergency Communications in Malta, IL seeks Emergency Medical Dispatchers to handle incoming calls, verify locations, assign priorities, and coordinate ambulance resources.

Role may require CPR certification; training may be sponsored; specifics vary by vacancy. The environment may include overnight shifts and overtime.

Applicants should meet basic education requirements and be able to work with approved protocols.