Emergency Medical Dispatcher - Critical Calls & Dispatch

County Emergency Communications; Florida; On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Lake Worth Beach, FL is seeking Emergency Medical Dispatchers to join their team. You will receive emergency calls, gather essential information, and coordinate urgent medical responses according to approved protocols.

Responsibilities include prioritizing cases, providing protocol-based guidance, and documenting calls while ensuring patient safety and clear communication with responding crews.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Lake Worth Beach, FL is seeking Emergency Medical Dispatchers to join their team. You will receive emergency calls, gather essential information, and coordinate urgent medical responses according to approved protocols.

Responsibilities include prioritizing cases, providing protocol-based guidance, and documenting calls while ensuring patient safety and clear communication with responding crews.