EMS Emergency Dispatcher — 24/7 Critical Call Triage

County Emergency Communications; Lakeview (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Lakeview, TX is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify the location and contact details, ask essential protocol questions, and determine response priorities.

You will work with approved dispatch protocols, coordinate ambulance resources, provide protocol-based instructions, and support responders while maintaining confidentiality and accuracy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

CPR certification

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Lakeview, TX is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify the location and contact details, ask essential protocol questions, and determine response priorities.

You will work with approved dispatch protocols, coordinate ambulance resources, provide protocol-based instructions, and support responders while maintaining confidentiality and accuracy.