Emergency Dispatcher - 24/7 Public Safety Communications

Emergency Telecommunicator Services; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Lake Worth Beach, FL seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS resources. Responsibilities include confirming incident details, routing responders, and documenting evolving situations across multiple systems.

The role requires calm communication, attentive listening, and the ability to manage shifting priorities in a public safety environment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Education

High school diploma or equivalency

Job description

Emergency Telecommunicator Services in Lake Worth Beach, FL seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS resources. Responsibilities include confirming incident details, routing responders, and documenting evolving situations across multiple systems.

The role requires calm communication, attentive listening, and the ability to manage shifting priorities in a public safety environment.