Emergency Medical Dispatcher: Critical Call Triage & Dispatch

911 Emergency Communications; Chandler (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

911 Emergency Communications in Chandler, TX seeks an Emergency Medical Dispatcher to support urgent medical response by gathering critical information, prioritizing actions, and coordinating ambulance resources. Responsibilities include following approved dispatch protocols and providing patient instructions as needed.

Required are a high school diploma or equivalent, CPR certification, and potential additional coursework; EMT/paramedic credentials may be requested depending on the vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Chandler, TX seeks an Emergency Medical Dispatcher to support urgent medical response by gathering critical information, prioritizing actions, and coordinating ambulance resources. Responsibilities include following approved dispatch protocols and providing patient instructions as needed.

Required are a high school diploma or equivalent, CPR certification, and potential additional coursework; EMT/paramedic credentials may be requested depending on the vacancy.