Emergency Medical Dispatcher — Critical Call Triage

911 Emergency Communications; Alto (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Alto, TX is seeking Emergency Medical Dispatchers to handle urgent medical calls with a focused, protocol-driven approach. You will gather patient information, confirm locations, assign priorities, and coordinate ambulance resources according to approved dispatch protocols.

The role requires strong communication, calm decision-making, and ability to work extended console shifts, nights, and overtime as necessary.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call handling

Communication

Questioning patients

Data entry

Education

High school diploma

Job description

911 Emergency Communications in Alto, TX is seeking Emergency Medical Dispatchers to handle urgent medical calls with a focused, protocol-driven approach. You will gather patient information, confirm locations, assign priorities, and coordinate ambulance resources according to approved dispatch protocols.

The role requires strong communication, calm decision-making, and ability to work extended console shifts, nights, and overtime as necessary.