Emergency Medical Dispatcher — Critical Call Center Coordinator

County Emergency Communications; Stillmore (GA); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate response resources from Stillmore, GA. Dispatchers gather critical details, follow medical dispatch protocols, and provide approved instructions until responders arrive.

Positions may require CPR certification and sponsored training; shift work, overtime, and weekend coverage are possible in a continuously operating environment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for details.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate response resources from Stillmore, GA. Dispatchers gather critical details, follow medical dispatch protocols, and provide approved instructions until responders arrive.

Positions may require CPR certification and sponsored training; shift work, overtime, and weekend coverage are possible in a continuously operating environment.