Emergency Medical Dispatcher — Critical 24/7 Medical Communications

Emergency Telecommunicator Services; Odessa (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Odessa, TX is seeking Emergency Medical Dispatchers to join our EMS communications team. You will handle urgent medical calls, verify locations and details, and assign appropriate responders following approved protocols.

The role emphasizes protocol-based instructions, accurate documentation, and coordination with field teams, with potential for ongoing training and certification support based on appointment terms.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Odessa, TX is seeking Emergency Medical Dispatchers to join our EMS communications team. You will handle urgent medical calls, verify locations and details, and assign appropriate responders following approved protocols.

The role emphasizes protocol-based instructions, accurate documentation, and coordination with field teams, with potential for ongoing training and certification support based on appointment terms.