Critical EMS Dispatcher | 24/7 Ops & Certification Support

Emergency Telecommunicator Services; Doole (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Doole, TX seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location and contact details, and determine response priorities. You will follow approved protocols, coordinate ambulance resources, provide protocol-based instructions when required, and document call processing while supporting quality reviews and continuous improvement.

This role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime as

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• Emergency Medical Dispatcher certification before appointment may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the approved medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials (not universal)

Job description

Emergency Telecommunicator Services in Doole, TX seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location and contact details, and determine response priorities. You will follow approved protocols, coordinate ambulance resources, provide protocol-based instructions when required, and document call processing while supporting quality reviews and continuous improvement.

This role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime as