Emergency Medical Dispatcher — Critical 24/7 Communications

911 Emergency Communications; Gilbertville (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Job summary

911 Emergency Communications in Gilbertville, MA seeks skilled Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS responses. You will verify patient locations, gather critical details, and apply dispatch protocols to guide responders.

The role emphasizes accurate data entry, strong communication, and adherence to CPR and dispatch guidelines. Training and certifications may be required, with rotating schedules and overtime as needed.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required; EMT/paramedic credentials not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Data entry

Attention to detail

Call handling

Education

High school diploma or equivalent

EMD certification (optional consideration)

Tools

Emergency dispatch system

Dispatch software

Job description

911 Emergency Communications in Gilbertville, MA seeks skilled Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS responses. You will verify patient locations, gather critical details, and apply dispatch protocols to guide responders.

The role emphasizes accurate data entry, strong communication, and adherence to CPR and dispatch guidelines. Training and certifications may be required, with rotating schedules and overtime as needed.