Emergency Medical Dispatcher — 24/7 Life-Saving Dispatch

911 Emergency Communications; Gilbertsville (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Gilbertsville, KY seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations, gather essential information, and coordinate ambulance resources. You will use approved protocols to triage cases and provide life-saving instructions while maintaining meticulous call documentation.

The role requires a high school diploma or GED, with EMD certification preferred and CPR certification often required.

Qualifications

• High school diploma or equivalent required.
• EMD certification preferred before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury or medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine dispatch priority using the approved system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions per current guidelines.
• Relay patient and scene information to responders.
• Document call processing and participate in quality reviews.

Skills

Call handling

Location verification

Information gathering

Documentation

Protocol adherence

Quality review

Education

High school diploma or GED

Emergency Medical Dispatcher certification (preferred)

CPR certification (may be required)

Tools

Emergency dispatch system

Job description

911 Emergency Communications in Gilbertsville, KY seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations, gather essential information, and coordinate ambulance resources. You will use approved protocols to triage cases and provide life-saving instructions while maintaining meticulous call documentation.

The role requires a high school diploma or GED, with EMD certification preferred and CPR certification often required.