Emergency Medical Dispatcher - Certification Support

911 Emergency Communications; Bethlehem (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

911 Emergency Communications in Bethlehem, CT seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and details, and coordinate EMS responses. The role requires following dispatch protocols, providing pre-arrival instructions, and ensuring accurate call documentation.

CPR and EMS dispatcher certifications may be required depending on the vacancy. These positions may involve overnight or weekend shifts, with potential overtime per organizational needs and coverage

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required.
• EMS dispatcher certification or training may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Bethlehem, CT seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and details, and coordinate EMS responses. The role requires following dispatch protocols, providing pre-arrival instructions, and ensuring accurate call documentation.

CPR and EMS dispatcher certifications may be required depending on the vacancy. These positions may involve overnight or weekend shifts, with potential overtime per organizational needs and coverage