Emergency Medical Dispatcher (24/7) — Critical Call Center Role

911 Emergency Communications; Fairfield (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Fairfield, NJ is seeking an Emergency Medical Dispatcher to support urgent medical calls by gathering patient data, confirming locations, and prioritizing responses using approved protocols.

Position requires a high school diploma and Emergency Medical Dispatcher certification; CPR may be required. Training and certification support vary by employer, with potential overnight shifts and overtime common in this essential role.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Fairfield, NJ is seeking an Emergency Medical Dispatcher to support urgent medical calls by gathering patient data, confirming locations, and prioritizing responses using approved protocols.

Position requires a high school diploma and Emergency Medical Dispatcher certification; CPR may be required. Training and certification support vary by employer, with potential overnight shifts and overtime common in this essential role.