Emergency Medical Dispatcher: Critical 911 Communications

911 Emergency Communications; Post Falls (ID); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers to coordinate urgent medical responses. Duties include receiving calls, confirming locations, prioritizing responders, and relaying critical information to field teams. Training and protocol compliance ensure safe, timely assistance.

A high school diploma is commonly required. CPR certification may be required; EMT or paramedic credentials are not universal requirements and vary by vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

CPR certification

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers to coordinate urgent medical responses. Duties include receiving calls, confirming locations, prioritizing responders, and relaying critical information to field teams. Training and protocol compliance ensure safe, timely assistance.

A high school diploma is commonly required. CPR certification may be required; EMT or paramedic credentials are not universal requirements and vary by vacancy.