Emergency Medical Dispatcher — Certification & 24/7 Support

911 Emergency Communications; Grenville (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Grenville, NM is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and determine response priorities. You will follow approved medical dispatch protocols and coordinate ambulance resources as needed.

The role emphasizes protocol-based guidance, patient data accuracy, and contributing to quality-review initiatives, with various shifts including nights, weekends, and overtime as required.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Applicants may be sponsored for training or require current Emergency Medical Dispatcher certification.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Priority assessment

Dispatch coordination

Protocol instruction

Information relay

Quality-review participation

Education

High school diploma

EMD certification

CPR certification

Job description

911 Emergency Communications in Grenville, NM is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and determine response priorities. You will follow approved medical dispatch protocols and coordinate ambulance resources as needed.

The role emphasizes protocol-based guidance, patient data accuracy, and contributing to quality-review initiatives, with various shifts including nights, weekends, and overtime as required.