Emergency Medical Dispatcher – 911 Communications Lead

911 Emergency Communications; Diamond Bar (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Diamond Bar is seeking Emergency Medical Dispatchers to handle urgent medical calls, coordinate resources, and provide protocol-based guidance to responders. Training and certification requirements vary by agency and assignment.

Positions may involve overnight shifts and overtime within continuous emergency operations; a high school diploma and EMD certification are commonly required, with CPR as a typical prerequisite.

Qualifications

• High school diploma or recognized equivalent.
• EMD certification or equivalent (if appointment), as per vacancy.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Diamond Bar is seeking Emergency Medical Dispatchers to handle urgent medical calls, coordinate resources, and provide protocol-based guidance to responders. Training and certification requirements vary by agency and assignment.

Positions may involve overnight shifts and overtime within continuous emergency operations; a high school diploma and EMD certification are commonly required, with CPR as a typical prerequisite.