Emergency Medical Dispatcher — 24/7 Life-Saving Calls

911 Emergency Communications; San Dimas (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in San Dimas, CA seeks Emergency Medical Dispatchers to coordinate urgent medical responses. You’ll receive calls, verify patient location and details, confirm access, and determine response priorities using the agency’s approved medical dispatch system to support responders.

This role may require CPR and EMS certifications, sponsored training, and the ability to work extended shifts, including overnights, weekends, and holidays.

Qualifications

• Must have excellent communication and listening skills.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Excellent communication

Multitasking under pressure

Fast-paced environment adaptability

Education

High school diploma or equivalent

EMD certification

Job description

911 Emergency Communications in San Dimas, CA seeks Emergency Medical Dispatchers to coordinate urgent medical responses. You’ll receive calls, verify patient location and details, confirm access, and determine response priorities using the agency’s approved medical dispatch system to support responders.

This role may require CPR and EMS certifications, sponsored training, and the ability to work extended shifts, including overnights, weekends, and holidays.