Emergency Medical Dispatcher — Urgent EMS Coordination

911 Emergency Communications; Toledo (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Neapolis, OH is seeking Emergency Medical Dispatchers to join our 24/7 operations. You will receive calls involving illnesses, injuries, and other medical emergencies, verify locations, collect details, and determine response priorities using approved dispatch protocols.

The role emphasizes protocol-based instruction, coordination of ambulance resources, and quality-review activities.

Qualifications

• High school diploma or recognized equivalent commonly required.
• EMD certification before appointment may be required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Multitasking

Education

High school diploma

EMD certification

CPR certification

Job description

911 Emergency Communications in Neapolis, OH is seeking Emergency Medical Dispatchers to join our 24/7 operations. You will receive calls involving illnesses, injuries, and other medical emergencies, verify locations, collect details, and determine response priorities using approved dispatch protocols.

The role emphasizes protocol-based instruction, coordination of ambulance resources, and quality-review activities.