Emergency Medical Dispatcher - 24/7 Critical Care Hotline

Emergency Telecommunicator Services; Beverly (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Beverly, MA is seeking qualified Emergency Medical Dispatchers to join a fast-paced public safety environment. Responsibilities include receiving calls, confirming locations, determining priorities, and coordinating ambulance resources in accordance with approved protocols.

A high school diploma or equivalent is commonly required; CPR certification is often required, and EMT/paramedic credentials may be requested depending on the vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Beverly, MA is seeking qualified Emergency Medical Dispatchers to join a fast-paced public safety environment. Responsibilities include receiving calls, confirming locations, determining priorities, and coordinating ambulance resources in accordance with approved protocols.

A high school diploma or equivalent is commonly required; CPR certification is often required, and EMT/paramedic credentials may be requested depending on the vacancy.