Emergency Medical Dispatcher - 24/7 Life-Saving Role

County Emergency Communications; Burlington (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

insurance coverage

retirement benefits

paid leave

employee-assistance services

continuing education

Certification support

shift premiums

Job summary

County Emergency Communications in Alamance County, NC seeks Emergency Medical Dispatchers to support 24/7 EMS coordination. You will receive calls, confirm locations and details, and apply approved protocols to determine response priorities and guide responders.

Requirements include a high school diploma (or equivalent); sponsored training or Dispatcher certification may be required, along with CPR and related coursework. Training and certification support are available.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications in Alamance County, NC seeks Emergency Medical Dispatchers to support 24/7 EMS coordination. You will receive calls, confirm locations and details, and apply approved protocols to determine response priorities and guide responders.

Requirements include a high school diploma (or equivalent); sponsored training or Dispatcher certification may be required, along with CPR and related coursework. Training and certification support are available.