Emergency Medical Dispatcher - 24/7 Life-Saving Dispatch

911 Emergency Communications; Collinsville (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Collinsville, IL seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and access details, and determine response priorities. You will follow approved dispatch protocols, provide caller instructions, and coordinate ambulance resources as needed, ensuring accurate documentation and ongoing quality reviews.

Applicants typically hold a high school diploma, may need dispatcher certification and CPR training, and should be prepared for

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma

Job description

911 Emergency Communications in Collinsville, IL seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and access details, and determine response priorities. You will follow approved dispatch protocols, provide caller instructions, and coordinate ambulance resources as needed, ensuring accurate documentation and ongoing quality reviews.

Applicants typically hold a high school diploma, may need dispatcher certification and CPR training, and should be prepared for