Emergency Medical Dispatcher - 24/7 Life-Saving Coordination

County Emergency Communications; Cecil (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Cecil, WI is seeking Emergency Medical Dispatchers to handle urgent medical calls. You will gather patient and incident details, establish priorities, and coordinate EMS resources per approved protocols.

Responsibilities include receiving calls, confirming location and callback details, asking essential questions, and providing protocol-based instructions while relaying information to responders.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants may be sponsored for training or must hold Emergency Medical Dispatcher certification.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Calm under pressure

Data entry

Emergency dispatch knowledge

Education

High school diploma or GED

EMD certification preferred

Job description

County Emergency Communications in Cecil, WI is seeking Emergency Medical Dispatchers to handle urgent medical calls. You will gather patient and incident details, establish priorities, and coordinate EMS resources per approved protocols.

Responsibilities include receiving calls, confirming location and callback details, asking essential questions, and providing protocol-based instructions while relaying information to responders.