Emergency Medical Dispatcher — 24/7 EMS Communications

Emergency Telecommunicator Services; Palo Alto (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Emergency Medical Dispatcher opportunities in Palo Alto, CA. Dispatchers gather patient and incident data, establish response priorities, and coordinate EMS resources using approved protocols to help responders act quickly and safely.

Applicants typically need a high school diploma or equivalent; EMT/paramedic credentials are not always required. CPR certification and agency training may be required, with shifts that may include overnights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required; EMT/paramedic credentials not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the approved medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

Emergency Medical Dispatcher opportunities in Palo Alto, CA. Dispatchers gather patient and incident data, establish response priorities, and coordinate EMS resources using approved protocols to help responders act quickly and safely.

Applicants typically need a high school diploma or equivalent; EMT/paramedic credentials are not always required. CPR certification and agency training may be required, with shifts that may include overnights, weekends, and overtime.