Emergency Medical Dispatcher — 24/7 Critical Response Coordinator

911 Emergency Communications; Texas; On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

911 Emergency Communications in Wilson, TX seeks Emergency Medical Dispatchers to handle urgent calls, verify locations, and coordinate EMS responses using approved dispatch protocols.

The role may include overnight shifts, weekends, holidays, and overtime. A high school diploma and CPR certification are commonly required, with EMS dispatcher certification preferred depending on vacancy.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMD certification or credentials may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Wilson, TX seeks Emergency Medical Dispatchers to handle urgent calls, verify locations, and coordinate EMS responses using approved dispatch protocols.

The role may include overnight shifts, weekends, holidays, and overtime. A high school diploma and CPR certification are commonly required, with EMS dispatcher certification preferred depending on vacancy.